Frequently Asked Questions
Q: How do I signup for the service?
A: Go to http://www.wellpressed.com/ and click on the blue button for "New Customer Signup" on the left side of the page that says CORPORATE CUSTOMER SIGN UP. In the new window click on the drop down arrow under what would you like to do - select sign up for a new account. Fill out the appropriate fields. In the signup process you will need to provide your payment information, which is protected with SSL and state-of-the-art encryption.
Q: How do I update my delivery or desk location?
A: Go to http://www.wellpressed.com/ and click on the blue button on the left side of the page that says CORPORATE CUSTOMER SIGN UP. In the new window click on the drop down arrow under what would you like to do - select update existing account. Fill out the appropriate fields Please be sure to update your location BEFORE you drop off your bag of cleaning!
Q: How do I change my credit card information?
A: Go to http://www.wellpressed.com/ and click on the blue button on the left side of the page that says CORPORATE CUSTOMER SIGN UP. In the new window click on the drop down arrow under what would you like to do - select update credit card only. Fill out the appropriate fields.
Q: Which shirts must be dry cleaned or hand-pressed instead of commercially laundered?
A: Dry clean and/or hand press: Any shirt which, according to the care instructions on its tag, should be dry cleaned, hand-washed, or ironed with a cool or warm iron. This includes shirts made of silk, linen, and synthetic fibers such as lycra, spandex, rayon, or nylon. It also includes shirts which: have fragile buttons made of shell or wood, are made of thin delicate cotton, have embroidery on them, do not button-down the front, or are sleeveless.
Commercially Launder: Any cotton or cotton & polyester blend button-down shirt with sleeves that can be pressed safely by automated shirt presses. The care instructions on its tag usually indicate that it can withstand the high temperatures of typical laundry shirt presses.
Why?: Most synthetic fabrics melt and distort in the high temperatures used by the automated shirt laundry presses which are designed to get the wrinkles out of thick cotton shirts, something which requires a great deal of heat, steam, and pressure. To keep shirts with even 2% lycra or spandex from being ruined, these shirts need to be pressed by hand at a lower temperature than what is used in the automated shirt laundry presses. Laundry presses are notorious for breaking fragile buttons, so any shirt with wood or shell buttons should be hand-ironed. Linen often bleeds its color when laundered. Linen shirts wrinkle very easily and rarely turn out right when pressed by the automated shirt presses, and so need to be pressed by hand.
Q: How do I let you know that there is a spot on my clothing, or with any special requests?
A: Describe the locations of the stains or the request on a full sheet of paper and include the paper in your drop-off bag with the items. This is often how people request that we press pants without creases down the center.
Q: How do alterations and shoe repair work?
A: Include a sheet of paper in the bag with your items describing what you want done. For example, you can write "hem pants to have a 30 inch inseam" or "hem pants as pinned" or "hem pants two inches shorter". We'll call you if we have any questions. Please note that the turnaround time for alterations and shoe repair takes one to two weeks.
Q: Do you clean leather garments?
A: We need to send all leather garments out to a leather specialist, and so the turnaround time is about two weeks from pickup until delivery at your desk. Please note that leather cleaning is specialized and expensive, and so be sure to check the prices under Pricing and Payment. Garments with even a small amount of leather trim also need to be cleaned by a leather specialist, because the leather pieces would be ruined if dry cleaned in normal dry cleaning solvent.
Q: How do I find out where the drop-off locations are at my company?
A: Go to http://www.wellpressed.com/ and click on the blue link for Customer Login on the left side of the page. Login to your account using your work email address as your username. If you forget your password, there is a link on the page which will email your password to you. Once you have logged in, you will see a list of all the drop-off locations at your compay.
Q: Will you pickup very large items at my desk?
A: If you have a bulky item such as a comforter, or a bag that is too full to fit into the drop-off bin, please call us before 9:30 on the day of the pickup at (650) 366-7111 and we will make every effort to pick it up from your desk location.
Q. Do you reuse hangers?
A. Yes! Please place hangers in a closed bag in the bin or place a rubber band around the hooks and then put them on the shoulder of one of our bins. Please do not put loose hangers in the bin or loose hangers in your bag of clothes - the hooks can snag and damage your clothes.